A Digital Concierge to help hotel guests discover and book unforgettable activities and experiences.
ROVE is a leading end-to-end travel technology solution. This experience-based cloud platform has been built for those in the hotel and hospitality sectors to help them create a ‘digital concierge’ to recommend local experiences and to add to their guests’ satisfaction - as well as creating an additional revenue stream.
This solution is a powerful tool used by hotels to expand and grow ancillary revenue from tours and activities.
Create an Additional Revenue Stream
- The platform operates on a revenue share model, where hotels receive a portion based on the experience booked.
- Experiences available on the platform are based on the location of the hotel.
- Additional revenue stream without IT costs.
Recommend Experiences to Guests
- Staff can recommend their favourite experiences on the portal with a few clicks.
- Front desk staff can continue to promote the most popular tours and activities to the guests while adding customer value.
- The hotel can create a branded 'Digital Concierge' for guests.
Quick Setup & No Platform Costs
- No IT setup or on-going maintenance costs are necessary for the platform.
- Cloud-based platform with quick integration, that can be easily designed to reflect the hotels brand.
- The only costs required are for the promotion of the digital platform throughout the hotel.
Increase Guest Engagement
- Using the platform's URL, guest engagement can be encouraged from the point a guest has booked accommodation.
- The URL can be shared in a number of ways, from within booking confirmations, QR codes in rooms, to it being printed on key cards.
- Front desk staff can use the platform as a discussion point with guests.
Understand Guest Behaviour & Metrics
- Guests interactions with the platform can be tracked and monitored.
- Unique QR codes displayed in different locations, means valuable data can be collated as to where the hotspots are within the hotel.
- Provide valuable insight on guest behaviours to help management make more informed decisions.
Support Local Enterprise & Help the Environment
- The 'Digital Concierge' will curate a range of unique and local experiences based on the location of the hotel.
- Promoting local experiences, will help the community prosper and build partnerships.
- Help the environment by removing the need to have paper-based leaflets for local tours and experiences.